Booking in with us

Do I need a referral?

Not at all. You no not need a referral from your GP or a specialist to book an appointment with us. To organise an appointment, please click here.

Do you have a physical clinic location?

Yes! Our Papamoa Beach Clinic provides clinic-based appointments. We are a mobile, in-home physiotherapy service meaning that we come to you!

If this is not what you are after, we do provide in-home physiotherapy appointments across Tauranga, Papamoa and Mount Maunganui as well as Telehealth Physiotherapy.

Will ACC cover a portion of the costs?

ACC will contribute towards the costs of your physiotherapy treatment if you have sustained an injury secondary to an accident. Your claim needs be have been lodged within 12 months of the accident occurring. The ACC no faults scheme provides cover to all people in New Zealand, including international visitors as long as they have sustained their injury within New Zealand. If you are unsure whether your appointment will be covered under ACC, your physiotherapist will be able to provide guidance during your appointment.

The Rehab Team can lodge your ACC claim directly. You no longer have to be referred to physiotherapy by your GP.

ACC does not cover injuries related to natural aging or gradual overuse. For further information, please visit www.acc.co.nz.

Will my private health insurance cover pay for my physiotherapy?

Some private health insurances will pay a portion of your physiotherapy costs. The amount covered is dependent on your Health Fund and the type of cover you have. Please contact your health insurer directly to determine if this is an option for you.

We are happy to provide a receipt following payment in order to claim costs.

Can I access your services if I live in a Rest Home or Independent living unit?

We want to ensure everyone can access suitable allied health support. We treat clients in residential villages, rest homes and high level care facilities. The Rehab Team will contact your rest home or high level care facility prior to your first appointment to ensure they are happy for our team to access their facility and to ensure we can meet any protocols required. To find how our Rest Home Physiotherapy service can help you, please click here.

How long are the physiotherapy appointments?

At The Rehab Team, we feel that longer appointment times result in better client outcomes. Our initial appointments are either 45 minutes (general physiotherapy) or 60 minutes (neurological and vestibular physiotherapy).

Follow up appointments vary based on your individual needs and the complexity of your diagnosis. These range from 30 minutes to 60 minutes. For intensive neurological rehabilitation programmes, we do offer 90 minute therapy sessions.

What are your fees?

See our fee schedule here.

What payment methods do we accept?

We have a variety of payment options to best suit your needs. This ranges from contactless card payment after your treatment. We accept Eftpos, credit and debit cards. Payments can be made through online banking via online invoicing following your appointment. This is often beneficial if a loved one is going to be overseeing your appointments and payments.

About in-home physiotherapy

Where does The Rehab Team travel?

We are based in Tauranga and travel to all suburbs of Tauranga, Papamoa and Mount Maunganui. For an additional travel fee, we do travel to locations outside of this area, often on specific days of the week. This includes Omokoroa, Te Puke and Whakatane.

What will my physio bring to the appointment?

Our physio’s will come with a car stocked with whatever equipment or tools are needed to complete your in-home physio assessment and ongoing treatment. This ranges from a portable physio bed, massage cream, theratube, acupuncture needles and strapping tape to portable exercise equipment and education handouts.

Your first appointment

How can I prepare for my physiotherapy appointment?

If you have opted for an in-home physiotherapy appointment, you should receive a confirmation email including your appointment details. To ensure our staff are prepared on how they can help you and to ensure their safety when on the road, please follow the link to complete the online form prior to your initial appointment.

If you have any recent medical correspondence or recent imaging, please ensure this is handy during your first appointment.

Our services are delivered right to your door. The Rehab Team appreciates just how special it is to be able to come into your home and we do not take lightly that our workplace is your home space.

What to expect for your first appointment?

Your first appointment will start off with your physiotherapist listening to the reason you made the appointment, your expectations of treatment and the individual goals and therapy outcomes you wish to achieve. Time will be spent gathering information about any relevant medical history, current physical function and health status.

Next up, your physiotherapist will complete a physical examination. This will vary depending on whether you are seeing our physio for a physical injury, dizziness or for a neurological condition. Please ensure that you wear comfortable clothes that do not limited your movement.

Following your assessment, you and your physiotherapist will sit down and discuss a possible diagnosis (general physiotherapy) or functional limitations and physical impairments (neurological physiotherapy). We will ensure you have a good understanding of the treatment plan required to meet your individual therapy outcomes and get started on your rehabilitation journey.

Telehealth Physiotherapy

How do I know if my injury is suited to Telehealth Physiotherapy?

The majority of musculoskeletal injuries are able to be managed effectively with Telehealth Physiotherapy. There are some neurological conditions that are also suited to online physiotherapy appointments. Whether this is an option for you depends on your functional level, your symptoms and therapy goals. These are best determined on a case-by-case basis, send us an email, and we will let you know!

Will my Telehealth Physiotherapist let me know if I need to see a Physiotherapist or Doctor in person?

While there are many injuries that can be managed via Telehealth Physiotherapy, some conditions do require 'hands on' assessment and treatment. All of our physios are skilled at determining when an injury requires face to face investigation. If we feel that your injury or situation is not at all suitable for an online consultation by a Physiotherapist, we will let you know, and refund the cost of the consultation. We can also organise a face-to-face appointment with our team or help you find a suitable physiotherapist in your area.

How can a Physio make a diagnosis without touching me?

Regardless of whether you see a Physiotherapist in person or via Telehealth, all Physiotherapy sessions start with a 'subjective assessment'. This is where your physio will ask you a series of questions designed to discover what they need to know about your injury. This is all done without touching you. By the end of the subjective assessment, the Physio should already have a clear idea of your probable diagnosis. The Physio may then perform some tests to confirm this, some of these are completed by observing your movement patterns. If we are ever unsure of your diagnosis, we will not hesitate to recommend you to an on-site Physiotherapist.

How can my physiotherapist treat my injury without touching me?

The traditional view of Physiotherapy involves "hands on" treatment. In reality, this is only a small portion of what Physiotherapists do to assist with your recovery. Educating you about your condition, identifying contributing factors from your lifestyle, as well as instigating a structured and tailored exercise program, are some of the most important things we do.

Over the last few years, Physiotherapy has moved from machine-based treatments and manual techniques, and towards rehabilitation programs carried out under guidance. This puts you in much more control of your own recovery. Research has shown that outcomes can be effective through online consultation.

Do I need any special operating system to complete a Telehealth appointment?

Not at all. Following your booking confirmation, you will receive an email with a direct link to your appointment. All you need to do is click this link at the time of your appointment to meet your Physio. You can complete a Telehealth appointment via a smart phone, tablet, laptop or desktop computer.

We use our Patient Management System, Cliniko and our exercise prescription programme, Physitrack to complete our online Telehealth appointments. For any online group classes, this is completed through Google Meets. All of these systems provide safe and secure video capabilities.

How can I prepare for my Telehealth appointment?

There are a few things that can help your Telehealth appointment run smoothly. Ensure you set up for your appointment in an area within minimal distractions that allows space to complete exercises. You will need a smart device with a camera such as a smart phone, tablet, laptop or desktop computer. You will need access to an internet connection and ability to access your email address where we will send you the direct link for your Telehealth appointment.